Returns & Exchanges

Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or incorrect, please reach out within 48 hours so we can make it right through a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Open your package immediately upon arrival to ensure all cheeses and accompaniments are present and in optimal condition.

• 2.
  Document Issues

  If there are any concerns regarding quality or damage, please take clear photos of the product and the shipping packaging.

• 3.
  Contact Our Mongers

  Email our customer support team with your order number and photos within 48 hours of delivery to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request and issue a refund, store credit, or ship a fresh replacement at no additional cost to you.